1. My lastname / barcode combination doesn't work when I login.
If you have a barcode, make sure that you are typing it in correctly. You need to use ALL ten digits of the barcode.
If you know that you are typing it correctly and still can't login, check the following:
2. I don't know my UMB Library barcode. How do I find out what this is?
3. I'm trying to access one of the article subscription databases, but I don't see the login screen. What do I do?
1. Why do I need to log into a proxy server?
Online databases and electronic journals subscribed to by the Healey Library are restricted, by the vendors, for use by UMB students, faculty, and staff ONLY. Most online resources control access by your computer's IP address. Anyone coming from a campus IP address gets access, but users are refused access if they are coming from elsewhere.
To provide off-campus access for UMB users an EZProxy server is used. It performs two primary functions:
Off-campus users connect to the proxy server, login to verify they are affiliated with UMB, then the proxy server connects to the resource for them and passes information back and forth. Since the proxy server is coming from on-campus, its IP address is accepted by the online resources.
Proxy Server Address http://ezproxy.lib.umb.edu/login?url=
2. What do I need to do to use EZProxy?
If you have problems, make sure the your browser can accept cookies or that the browser is not currently configured to use another proxy server.
3. I can get in through EZProxy, but the eResource wants me to login as well.
A eResource that asks for a log in may mean that either the resource you are trying to access is not subscribed to by Healey Library, or that there is an EZproxy access error. Please contact the Healey Library at (617) 287-5900 or email firstname.lastname@example.org.
4. EZProxy doesn't let me connect from my work computer.
Most problems using EZProxy from work need to be resolved with your company's IT staff. Many corporations use firewalls and/or proxy servers for network security reasons.
Secondly, some companies have employee's browsers configured to use their own proxy server (or not enable acceptance of cookies, or some other security setting) that may interfere with EZProxy's functioning.
5. I get an EZProxy hostname or 404 error, what do I do?
You will get an EZProxy Hostname Error page when you attempt to access content on a computer host that has not yet been set up for use by EZProxy.
Database vendors often change domain names, or pull content from new computer hosts without ever informing libraries. Thus, when a hostname error occurs, EZProxy's configuration must be updated to include the new host for proxying.
To expedite correction of this error, please note:
and send an email to email@example.com or call (617) 287-5900.
EZProxy delivers error pages to users for certain common problems. These will usually have the library's header and information relevant to explaining the problem and solution.
There are a variety of common errors that occur during general surfing of the Internet. When they occur, the web server (or web browser) sends an error page for you to view - usually without a lot of explanation. These may or may not be related to EZProxy. Two common Internet errors are:
Whenever you get an error page, especially one that doesn't come from EZProxy, it is important you note what the error page says, the URL you were trying to access (and from where) and other relevant information and send an email to firstname.lastname@example.org or call (617) 287-5900.
6. I get EZProxy cookie errors, what should I do?
Both EZProxy and certain databases send "cookies" when you connect to them, to show, during your session, that you are an authorized user. Your browser reported an error receiving a "cookie" and MAY be currently set to disallow cookies.